Frequently Asked Questions
Everything you need to know before your visit.
Open now Replies in minutes on WhatsApp No booking fee
Got Questions?
We Have Answers
Browse by category or scroll to find your answer. Can't find it? WhatsApp us directly.
Bookings
-
The fastest way is to WhatsApp us at +91 63649 44762 — we confirm within minutes. You can also call us directly or submit a booking request through our online form at /book. Walk-ins are welcome subject to availability.
-
We recommend booking at least 24 hours in advance to secure your preferred time and therapist. For weekends, couple packages, and the Signature 111 Experience, 48 hours advance booking is advisable.
-
Your name, contact number, preferred treatment, preferred date and time, and any special requests or health notes relevant to your session.
-
Yes. You may request a preferred therapist when booking via WhatsApp and we will accommodate where possible based on availability.
-
Yes, walk-ins are welcome subject to availability. However, advance booking is strongly recommended to guarantee your preferred time slot and therapist.
-
Please WhatsApp or call us as early as possible. We request at least 4 hours notice for cancellations. Please see our Cancellation Policy page for full details.
Treatments
-
We offer 30+ international treatments including Thai massage, Swedish massage, Deep Tissue massage, Balinese massage, Hot Stone therapy, Aromatherapy, Body Scrubs, Couple Packages, Arabian Hammam, Hydrotherapy, Kansa therapy, and our exclusive Signature 111 Experience. View our full menu at /treatments.
-
Nothing special is needed. We provide disposable undergarments, robes, and warm towels. Simply arrive comfortable — your therapist will guide you through everything.
-
We recommend arriving 10–15 minutes before your appointment to relax, complete a brief consultation, and prepare for your session without feeling rushed.
-
Avoid heavy meals for at least 2 hours before your session. Arrive well hydrated. Remove jewellery before arrival if possible. Inform us of any health conditions, injuries, or allergies when booking.
-
Many treatments can be adapted for guests with health conditions including back pain, sports injuries, chronic stress, and more. Please disclose any relevant health information when booking so we can match you with the right therapist and treatment approach.
-
Yes. We offer treatment combinations and add-ons. WhatsApp us to discuss a bespoke session tailored to your goals and time available.
Payments
-
We accept Cash, all major UPI apps (GPay, PhonePe, Paytm), Credit and Debit Cards (Visa, Mastercard, Amex, Rupay), and bank transfers.
-
Full payment is typically made on the day of your visit. For large group bookings and corporate wellness sessions, a deposit may be requested to confirm the reservation.
-
Members receive preferential rates on all treatments. We occasionally run seasonal promotions — follow our social media or WhatsApp us to ask about current offers.
-
Yes. Our listed prices are all-inclusive — there are no hidden service charges or add-ons unless you specifically request an upgrade.
Parking
-
Yes, complimentary parking is available for all guests. Please contact us when booking for specific parking instructions based on your arrival direction.
-
Yes. We are located in Gachibowli and are accessible via auto-rickshaw, taxi, and ride-sharing apps. The nearest major landmark is Gachibowli Stadium.
Membership
-
Yes. Our membership programme offers preferential treatment rates, priority booking, and exclusive member benefits. View full details at /membership.
-
WhatsApp us at +91 63649 44762 to enquire about membership options. We'll guide you through the plans and help you choose the right one.
-
Yes. Membership terms include pause and cancellation provisions. Please contact us directly to discuss your specific membership query.
-
Standard memberships are for the named member. Certain membership tiers may allow guest visits — please ask about the specific terms for each plan when enquiring.
Hydrotherapy
-
Hydrotherapy is the therapeutic use of water at varying temperatures and pressures to achieve specific health benefits — including improved circulation, muscle recovery, joint pain relief, stress reduction, and detoxification.
-
Yes. Hydrotherapy can be booked as a standalone session or combined with other treatments. Please ask about current availability when booking.
-
Hydrotherapy is suitable for most adults. It is particularly beneficial for those with muscle soreness, joint stiffness, stress, and fatigue. Please inform us of any circulatory conditions or heart-related health issues before booking.
-
Session durations vary. Please WhatsApp us for current hydrotherapy session options and durations.
Thai Massage
-
Traditional Thai massage is a full-body therapeutic technique performed fully clothed on a mat. It combines assisted yoga-like stretching, acupressure along energy lines, and rhythmic compression — with no oils. It improves flexibility, releases tension, and restores energy flow.
-
Unlike oil-based massages, traditional Thai massage is performed fully clothed and involves assisted stretching and acupressure. It is more active and movement-based, addressing the whole body's energy system rather than specific muscles.
-
Absolutely. Our therapists adapt the pressure and intensity of stretching to the guest's experience level and physical condition. Please mention if you are new to Thai massage when booking.
-
We offer Thai massage in 60 and 90-minute sessions. For a complete experience, we recommend 90 minutes to allow the therapist to address the whole body.
Arabian Hammam
-
The Arabian Hammam is a traditional Middle Eastern cleansing ritual with origins dating back over a thousand years. It involves a steam phase, full-body foam wash with black soap, deep exfoliation with a kese glove, and a hydrating body mask — leaving the skin profoundly clean and soft.
-
Yes. We follow the traditional protocol — steam, black soap foam wash, kese exfoliation, and conditioning body mask — exactly as performed in authentic Hammam traditions across the Middle East.
-
A full Hammam experience typically takes 60–90 minutes. Please ask for specific durations when booking.
-
Please inform us if you have sensitive skin or any skin conditions when booking. Our therapists can adjust the exfoliation intensity and product selection accordingly.
Couples
-
Yes. We offer dedicated couple spa packages in our private couple suite — perfect for anniversaries, birthdays, Valentine's Day, and romantic occasions. The suite features two massage tables side by side with a shared relaxation area.
-
Yes. Both guests in a couple booking may choose different treatments simultaneously in the same private couple suite. Please mention this when booking so we can assign the appropriate therapists.
-
Yes. Our anniversary spa package includes the couple suite, coordinated treatments, rose petal decoration, and a complimentary luxury herbal drink. WhatsApp us to enquire about availability and details.
-
For couple packages, especially on weekends and occasions like anniversaries and Valentine's Day, we recommend booking at least 48–72 hours in advance.
Corporate
-
Yes. We provide tailored corporate wellness sessions for teams of any size — from executive wellness days to full-team group bookings. Sessions can be held at our spa or we can discuss on-site options.
-
Corporate packages are fully customised based on team size, budget, and wellness goals. They typically include a mix of massage treatments, wellness consultations, and group booking logistics support. WhatsApp or call us to discuss a bespoke programme.
-
Yes. We can issue GST-compliant invoices for all corporate wellness bookings. Please mention this requirement when making your booking enquiry.
-
Yes. Group and corporate bookings of 5 or more guests qualify for preferential terms. Please WhatsApp us to discuss a bespoke arrangement for your group.
Still Need Help?
We're Happy to Answer Anything
Our team responds to WhatsApp messages within minutes during opening hours.
Experience World-Class Luxury Today
Call, WhatsApp, or book online — we'll take care of the rest.
Open now Replies in minutes on WhatsApp No booking fee